12banTerms & Conditions — Our Commitment to Transparency

1 Introduction & Eligibility

Welcome to 12ban. These Terms & Conditions ("Terms") apply to your use of the 12ban platform. By registering or using any of our services, you automatically agree to abide by these Terms. Please read this document carefully before you start using the platform.

12ban is an online gaming platform built specifically for users in Bangladesh. Our offerings include Live Casino, slots, bingo, card games, and a wide range of entertaining gaming experiences. These terms have been written in Bengali so that our Bangladeshi players can understand them fully.

To be eligible for 12ban's services, you must be of legal age (18 or older) and hold a valid mobile banking account registered in your own name.

2 Account Register

To open an account with 12ban, you must provide accurate and complete information. All details submitted at registration must be your own real information — creating an account with false or fabricated details is a direct violation of 12ban's Terms & Conditions.

• Each person may open only one account. If multiple accounts are found under the same person, all accounts will be closed.
• The mobile number used during registration must be your own and must be active.
• Keeping your account password secure is entirely your responsibility. Do not share your login credentials with anyone.
• If you notice any unusual activity on your account, please notify our support team immediately.
• Operating an account on behalf of a third party or placing bets for someone else is strictly prohibited.

3 Age Verification

12ban strictly prohibits anyone under the age of 18 from using the platform. Online gaming and betting are for adults only. Providing false information about your age during registration is a serious violation.

12ban reserves the right to verify the age of any account holder at any time. We may request a copy of your National ID (NID), birth certificate, or passport. Failure to complete or pass age verification may result in temporary or permanent account closure, and any outstanding balance may be forfeited.

4 Deposits & Withdrawals

12ban processes payments through Bangladesh's most popular mobile banking services. Mobile Banking, Nagad, and Rocket are currently available as supported payment methods.

Deposit Policy:

• Minimum deposit amount: BDT 300.
• Deposits must be made from your own mobile banking number — transactions from third-party numbers may be cancelled.
• Deposits are generally credited to your account within 3–10 minutes. If there is a delay, please contact support.
• Providing an incorrect reference number may delay deposit verification.

Withdrawal Policy:

• Minimum withdrawal amount: BDT 500.
• Withdrawals are typically processed within 5–15 minutes.
• Withdrawals must be made to the same mobile banking number used for the original deposit.
• A wagering requirement must be met before bonus balance can be withdrawn.
• 12ban reserves the right to withhold withdrawals from unverified accounts.

5 Bonuses & Promotions

12ban's bonus and promotion offers are designed with our players in mind. Each bonus has its own specific conditions, which are clearly stated in the offer description.

• The welcome bonus is a one-time offer for new members only. Any attempt to claim it multiple times through fraudulent means will result in account closure.
• Bonus balance typically requires a 10x–30x wagering requirement before withdrawal. Specific terms are listed individually on each offer.
• Bonuses that are not used within the specified time after being awarded will expire.
• 12ban reserves the right to modify or cancel any bonus offer at any time. However, bonuses already earned will remain available provided the applicable conditions are met.
• To receive a referral bonus, the referred person must successfully register and complete their first deposit.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly permits it.

6 Gaming Rules

All games on 12ban are powered by internationally certified RNG (Random Number Generator) technology, which means every game outcome is completely random and impartial.

• 12ban is not liable for technical issues or internet disconnections that occur during gameplay. However, in the case of a clear server error, we will do our best to resolve the situation.
• The dealer's decision in Live Casino games is final.
• Any dispute over game results will be settled based on 12ban's server log records.
• 12ban reserves the right to void any payment resulting from abnormal winnings caused by a software bug or error.

7 Prohibited Activities

12ban is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in account termination and balance forfeiture:

• Operating multiple accounts for the same individual.
• Deliberately attempting to exploit the bonus system.
• Using automated bots or software to play games.
• Colluding with other players to gain an unfair advantage.
• Using the platform for money laundering or any illegal activity.
• Registering with a false identity or using someone else's identity.
• Attempting to hack or gain unauthorized access to 12ban's systems.

8 Account Closure & Suspension

12ban may temporarily or permanently close your account under the following circumstances:

• If any clause of the Terms & Conditions is violated.
• If age verification fails or false information is provided.
• If evidence of fraudulent activity is found.
• At your own request (self-exclusion).
• Prolonged inactivity (more than 12 months).

If your account is closed with a valid balance and no rule violations have occurred, that balance will be returned. However, if fraud is proven, the balance will be forfeited.

9 Privacy & Data Protection

12ban takes the privacy of your personal information seriously. We collect your data solely to provide our services and never sell it to any third party.

• Your data is stored on servers protected by SSL encryption.
• Payment details are never stored on 12ban's servers — they go directly to the payment provider.
• We may be required to share information with investigative authorities due to legal obligations.

For more details, visit our Privacy Policy Read.

10 Responsible Gaming

12ban believes gaming should always be a source of entertainment — not a livelihood or a cause of stress. That's why we offer a range of tools to support responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Session Limit: Set your own time limits on how long you play in a single session.
• Cooling-Off Period: You can pause your own account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you need an extended break, you have the option to close your account yourself.
• Reality Check: While you play, you'll receive regular reminders about your gaming time and spending.

To learn more about responsible gaming, visit our Responsible Gaming View page.

11 Changes to Terms & Conditions

12ban may update these Terms & Conditions at any time. For significant changes, we will notify you at least 7 days in advance. Continued use of the platform after any update constitutes your acceptance of the revised terms.

12 Contact & Support

If you have any questions or concerns about these Terms & Conditions, our support team is always ready to help. 12ban's support service is available 24/7, 7 days a week.

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the platform.
• Response Time: 2–5 minutes via live chat, within 24 hours via email.

Our FAQ page Find answers to common questions there. If you can't find what you need, contact support directly.