Every piece of information you share with 12ban is held in trust. We believe transparency is the strongest form of security. This Privacy Policy explains what data we hold, why we hold it, and how we keep it safe.
Welcome to 12ban. This Privacy Policy ("Policy") applies to the use of all services on the 12ban platform. When you register, log in, or use any service on 12ban, you are considered to have automatically accepted this Privacy Policy.
12ban is a trusted online gaming platform built for players in Bangladesh. We understand how valuable your personal information is. That is why 12ban's Privacy Policy has been designed with full transparency — so you always know exactly what happens to your data at every step.
This Policy is built in compliance with applicable laws in Bangladesh and international data protection standards. We never sell your information to third parties or share it with advertisers.
Your privacy is our top priority at 12ban. We will notify you in advance of any changes to this Policy.
12ban only collects information that is genuinely necessary to provide our services. We do not ask for anything unnecessary or excessive. Three categories of information we collect are described below:
Information provided directly (by you):
Automatically Collected Information:
| Data Type | Why It Is Collected | Retention Period |
|---|---|---|
| Name & Contact Details | Account Management | Until account closure |
| Identity Document | Age & Identity Verification | 5 Years |
| Payment Number | Transaction Verification | 3 Years |
| Game Logs | Dispute Resolution | 2 Years |
| IP & Device | Security Monitoring | 1 Year |
12ban uses your information only for specific and legitimate purposes. Each purpose is clearly outlined below:
12ban never sells your information to advertising companies or third parties. Data use is always limited to the purposes stated above.
12ban uses industry-leading technology to keep your data secure. Our servers are housed in secure data centers and monitored around the clock.
Our data centers operate in accordance with ISO 27001 standards. Your information is fully protected against unauthorized access.
Once the retention period expires or an account is closed, all personal data is securely deleted unless a legal obligation requires otherwise.
12ban may share your information with trusted third parties only in specific and limited circumstances. The reason for sharing in each case is clearly outlined below:
All third parties contracted with 12ban must comply with our privacy standards. They are not permitted to use your information for any other purpose.
12ban uses cookies and similar technologies on the platform to improve your experience. Cookies are small text files stored in your browser.
We use three types of cookies:
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.
You have full control over your data at 12ban. We ensure that all the rights listed below are easy for you to exercise:
You have the right to know what information we hold about you. Submit a request to support and we will respond within 30 days.
You have the right to correct any inaccurate information. This can be done through your profile settings or by contacting support.
If your account is closed, all your data will be deleted except where retention is required by legal obligation.
You can restrict or object to the processing of your data for specific reasons.
You can receive your information in a readable format. It will be provided within 15 days of your request.
You can unsubscribe from promotional messages at any time.
To exercise any of your rights, contact us at our support email ([email protected]) send a request. We will respond within 30 days.
12ban strictly does not collect information from anyone under 18 or allow them to use the platform. Age verification is mandatory at registration, and identity documents may be requested in suspicious cases.
If we become aware that a minor has registered using false information, the account will be immediately closed and all collected data will be permanently deleted.
A note for parents: if you suspect your child is using 12ban, please contact [email protected] immediately. We will act promptly.
12ban may update this Privacy Policy as needed. Revisions may be made when services expand, legal requirements change, or new technologies are introduced.
We recommend visiting this page once every three months to check the latest update date.
For any questions, complaints, or to exercise your rights regarding our Privacy Policy, feel free to reach out. The 12ban data protection team is always here to help.
At every level, your data is treated with the utmost care.
Every piece of data you transmit is protected by 256-bit SSL/TLS encryption. No one outside can read it.
12ban never sells or leases your personal information to any advertiser or third party.
You have full rights to view, correct, or delete your personal data at any time. Simply contact our support team to make a request.
No card numbers or PINs are stored on 12ban's servers. Payment details are cleared once the transaction is complete.
International security experts regularly audit 12ban's systems to ensure there are no vulnerabilities.
Our specialist team is available around the clock to assist with any data-related queries.